Client system · Field-service scheduling
Field-Service Logistics Agent
It groups the work by where it is, and has the day ready before you start. You keep the call on what gets booked.
An Australian field-service business
Pump and plumbing service
One van, no dispatcher
Location-aware scheduling
Inside the system
The job console
Where the day gets decided, and who decides it.
1 / 3
Four screens: take a job in, review the run, re-order the day, see what is booked.
Built on tools the business already had
The owner, on what changed
A short account of how the week used to be planned, and what the agent does with it now.
The owner on the diary, the maps tab, and what he still decides himself.
One van, one diary, and a lot of driving
This is a one-van business. The owner is the person on the tools, the person answering the phone, and the person working out where to be tomorrow.
The ground one van has to cover
Every dot is a suburb the scheduler can already place on a map. The dashed circle is how far apart two jobs are allowed to sit on the same day. The gap between those two things is the whole problem.
What the agent does before you start
It runs at five in the morning, Monday to Friday, so there is a day to look at rather than a day to build.
Take the job in, however it arrives
Warranty claims sync in from the builder form. The booking page writes straight in. Incoming email is read every fifteen minutes and anything that looks like a new job is added for you to check.
Work out where the job actually is
Each new suburb is placed on the map and remembered, so the planner is working from real locations rather than text in a cell.
Build the day around where you already are
Before it opens a new day, it looks for one you are already working near that job. It keeps a day inside a 50 km spread, budgets the job by type, and leaves half an hour between visits.
Put the run in road order, then hand it to you
A second pass re-times each day nearest first, using real road distances rather than straight lines. The finished run lands on your approvals screen as a suggestion, and you are the one who books it.
A customer can only pick a day the van can actually work
The booking page reads the live calendar. Days that are already committed simply are not offered, and on the day below only one hour is left open. So what a customer is promised and what the van can do cannot drift apart.
Live capture of the customer-facing booking page.
It knows how long the job takes
Confirming and moving a job never stops the work
The customer gets a text, not a phone call. The same text is how they change the time. That is what stops one reschedule turning into three voicemails from the side of the road.
“This here has freed me up.”
Live capture of the second step of the booking page.
A confirmation text
Once you approve the run, the customer gets the time by text and the job goes in the calendar.
A reminder the day before
Every booked job gets a reminder text the afternoon before, with a number to call if it has to move.
What is running, and what is not
A working system is never finished all at once. This is where it stands.
Runs itself
Running now
Jobs coming in from the form, the booking page and email
Locating jobs and building the run
Putting each day in road order
Confirmation, reminder and reschedule texts
Invoice and payment sync to the accounts
You decide
Still yours
Quoting and pricing
What grouping the work is actually worth
No one timed this owner’s evenings before the build, so there is no saving to claim. What we can show is the numbers the system runs on, and what one recovered slot is worth in service capacity.
Measured
- budgeted for a warranty visit, plus half an hour between jobs
- 1 hrbudgeted for a warranty visit, plus half an hour between jobsSet in the scheduler, and shown to customers on the booking page.
- the working day the planner fills, Tuesday to Friday
- 8 hrsthe working day the planner fills, Tuesday to FridaySet in the scheduler.
- how far apart two jobs are allowed to sit on the same day
- 50 kmhow far apart two jobs are allowed to sit on the same dayA rule the planner enforces every time it builds a day.
What changed
The job list left his head Three ways in, one list, every job with a status and an ID. The day can be looked at without rebuilding it from memory.
Planning moved off the evening The run is built at five in the morning. He reviews a day now instead of writing one.
Nearby work gets grouped A new job gets pulled onto a day the van is already in that area, instead of opening a fresh trip across the region.
Customers hear back without a phone call A confirmation text on booking, a reminder the day before, and a link to move the time. None of it interrupts the job in front of him.
Who this fits
This suits businesses whose day is decided by where the work is.
Trades and field-service operators planning their own runs.
One-van and small-fleet businesses with no dispatcher.
Anyone whose jobs arrive through several channels at once.
Owners doing the scheduling after hours.
Teams who want the day prepared, not decided for them.
If your day is decided by where the work is
We can map how jobs reach you, build the planning around your calendar and your addresses, and leave the approval with you. Built on your tools, owned by you.
